Virtual Visits at Bravia Dermatology. World Class Care. Online.

As part of our national emergency response and committment to keeping our patients safe, Bravia Dermatology is utilizing our secure and HIPAA compliant telemedicine platforms to see patients without requiring them to come into the office for evaluation.  Below is a work in progress to allow our telehealth services run through your insurance benefits. 

Bravia Dermatology is proud to offer Telemedicine and Virtual Visits.  We have different pathways for new and established patients to access our care. 
 
Our board certified Dermatologist physicians and our Physician Assistants are licensed in Ohio and Michigan.

About Insurance Coverage for Virtual Visits (Telemedicine)

We are utilizing Virtual Visits whenever possible to keep our patients and staff safe during this national emergency that recommends social distancing.  Virtual Visits will be billed to all insurance carriers based on Medicare Guidelines (released March 17, 2020), and are being treated the same as an "in-office" visit.   If your insurance requires copay or has a patient responsibility for an "in-office" visit, some Virtual Visits will have those same requirements (unless your insurance specifically has a temporary copay exception or reduction during this National Emergency).

The information is evolving and we will continue to provide updates here, but Medicare is covering Telemedicine Visits for New and Established Patients.  Most other insurers are following Medicare guidelines, so again claims to insurers will be submitted under these Medicare guidelines.  There is a chance that these claims will be denied and there may be a patient responsibility.  Please be advised that we do know that some insurers have even stopped covering some in-office visits for diagnoses like Acne and Hair Loss before this national crisis. 

Virtual Visits through Insurance

 

Established Patient Workflow (Seen in Office Before):

 

STEP 1: If there have been any changes to your insurance, please follow STEP 1 for New Patients below.

STEP 2: For fastest service, fill out this form on what time and date you prefer to be contacted and your reason for virtual visit. Virtual Visit Request Form  If you are having trouble, you may call 419-948-3376 to schedule a Virtual Visit.

STEP 3:  Some insurers require a copay for telemedicine visits. (See More Info) If there is any copay, deductible, or patient responsibility determined by your insurance carrier; or if there is a prior patient balance due, you will receive an e-mail or phone call with the amount due.  This amount must be paid online to proceed with your telehealth appointment.    Pay Online

STEP 4: We will add your appointment to our scheduling software.   We will do our best to accomodate your preferred times.  You will get an appointment confirmation e-mail, text message, or both with a secure link to establish a video connection. 

About your visit:

  • We aim to dedicate as much time as needed to our patient telehealth visits, so we ask you to be available between 15 minutes before and 15 minutes after your appointment time.
  • In some cases, you may receive a phone call if more information is needed before your Virtual Visit. 
  • In some cases, if you are in our Virtual Waiting Room, a member of our Virtual Reception team will greet you, and if not already paid in advance in Step 3, collect any copay/patient responsibility or prior balance due (you may be asked to enter your credit card information on the screen through our secure payment gateway - there is no need to send a photo of your credit card).
  • For new and established patients, a member of our Virtual Clinical team may virtually greet you to intake your personal history, medication list, allergies list, preferred pharmacy, etc.  Patient preparation is the same for regular appointments.  To save time, you may enter this information on our Online Patient Portal in advance of your Virtual Visit appointment. Open Patient Portal  Patient Portal Login Help  

     

New Patient Workflow (Never Seen In Office):

STEP 1: Send a picture of the front and back of your INSURANCE CARD and your current  PHOTO ID to insurance@braviaderm.com .  We accept most commercial insurance and Medicare. (See list).​   [Note: E-mail is generally not considered a secure method of communication.  Our email servers are secure and HIPAA compliant once your message reaches us]

  • If the PRIMARY INSURED PERSON's address is different than what is listed on your current PHOTO ID, please send the full address of the PRIMARY INSURED PERSON including City, State, and Zip Code.
  • If the PATIENT is different than the PRIMARY INSURED PERSON (e.g. spouse, child), please send the PRIMARY INSURED PERSON's full name, address, and date of birth.


STEP 2: For fastest service, fill out this form on what time and date you prefer to be contacted and your reason for virtual visit. Virtual Visit Request Form  If you are having trouble, you may call 419-948-3376 to schedule a Virtual Visit.

STEP 3: If there is any copay or patient responsibility or patient balance due, you will receive an e-mail with the amount due.  This amount must be paid online to proceed with your telehealth appointment.    Pay Online

STEP 4: You will get an e-mail from our Electronic Health Record asking you to fill out your health history on our patient portal.  Be sure to fill in your preferred pharmacy to expedite prescriptions being sent. Open Patient Portal  Patient Portal Login Help  

STEP 5: We will add your appointment to our scheduling software.   We will do our best to accomodate your preferred times.  You will get an appointment confirmation e-mail, text message, or both with a secure link to establish a video connection.   We aim to dedicate as much time as needed to our patient telehealth visits, so we ask you to be available between 15 minutes before and 15 minutes after your appointment time.

  • We aim to dedicate as much time as needed to our patient telehealth visits, so we ask you to be available between 15 minutes before and 15 minutes after your appointment time.
  • In some cases, you may receive a phone call if more information is needed before your Virtual Visit. 
  • In some cases, if you are in our Virtual Waiting Room, a member of our Virtual Reception team will greet you, and if not already paid in advance in Step 3, collect any copay/patient responsibility or prior balance due (you may be asked to enter your credit card information on the screen through our secure payment gateway - there is no need to send a photo of your credit card).
  • For new and established patients, a member of our Virtual Clinical team may virtually greet you to intake your personal history, medication list, allergies list, preferred pharmacy, etc.  Patient preparation is the same for regular appointments.  To save time, you may enter this information on our Online Patient Portal in advance of your Virtual Visit appointment. Open Patient Portal  Patient Portal Login Help  

     

Technology Requirements

  • Internet connection or Cellular Data connection on a Smartphone/Tablet
  • Smartphone, Computer, or Tablet with a front-facing video camera that is connected to internet
  • E-mail address
  • Preferred: Cellular phone that can accept text messages.

Screen Shots for your chart

During your virtual visit, screen shots may be taken of our chat or what you display on the video screen to document your health encounter and concerns.  These will be saved into your patient chart.

Virtual Visit Copays

Updated 5/29/2020

Virtual Visits are treated the same as in-office visits during this period of National Emergency by many insurers, so we will still collect copays and patient responsibilities in advance of your appointment as determined by your insurance benefits.  Some insurers are responding to our national health crisis by reducing or waiving copays for telehealth visits for a limited period of time.  If your insurance covers and pays for your copay or patient responsibility for your Virtual Visit, any remaining positive credit on your account will be promptly refunded to the credit card you paid with.   As information is communicated to us by insurers, we will post here.  Depending on your individual insurance plan(s), and if you have a remaining deductible/patient responsibility/co-insurance determined by your insurance plan(s), the information below is not a guarantee that your insurance will not deem a larger amount due as a patient responsibility. 

  • Aetna - $0 copay for telemedicine visits (Virtual Visits) - May change based on future legislation or insurer policy.  If insurance pays some or all of your copay/patient responsibility, your card will be promptly refunded the appropriate amount.
  • Anthem - $0 copay for telemedicine visits (Virtual Visits) through May 31, 2020. If insurance pays some or all of your copay/patient responsibility, your card will be promptly refunded the appropriate amount.
  • CareSource - treated same as in office visit; regular copay/patient responsibility.  May change based on future legislation.
  • Frontpath - TBD
  • Humana - $0 copay for telemedicine visits (Virtual Visits) - May change based on future legislation or insurer policy. While Bravia Dermatology is out of network with Humana as of March 2020, Humana can choose to process your claims in network but this is up to Humana.  If insurance pays some or all of your copay/patient responsibility, your card will be promptly refunded the appropriate amount. 
  • Medical Mutual - Regular copay/patient responsibility/deductible as if it was a regular in-office visit, during state of Ohio emergency.  Phone call visits are also considered regular office visits.  May change based on future legislation.
  • Medicare - $0 copay for telemedicine visits (Virtual Visits).  This also applies to all insurances that pay per Medicare guidelines.  May change based on future legislation.
  • Paramount - treated same as in office visit, regular copay/patient responsibility through June 30, 2020.
  • United Health Care - Regular copay/patient responsibility/deductible as if it was a regular in-office visit through June 14, 2020.

National Emergency Information

WHAT YOU CAN DO AS PATIENTS DURING THIS NATIONAL HEALTH CRISIS:

-Please DO NOT COME to your in-office appointment and reschedule if you have a fever, cough, or generally feel unwell 
-Use virtual visits when it is feasible (e.g. to discuss results, for refills, to check a lesion)
-Wash hands, Sanitize hands, do not touch face / eyes / mouth / nose.
-If coming in for an appointment, do not bring guests unless absolutely necessary for a driver
-Fill out your history/update your history in advance on our online Patient Portal (https://braviaderm.com/Portal)
-Send us your insurance information in advance (https://braviaderm.com/Insurance)